Privacy Policy

1. Introduction

PLETORIS ("we", "us", or "our") is operated by AL-Tech Instrumentation & Engineering Singapore. We are committed to protecting the privacy of our users and ensuring compliance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our platform and services.

2. Personal Data We Collect

We may collect the following types of personal data:

• Full name, email address, and phone number (for account creation and login)
• Company name, job title, and role within the organisation
• Device and browser information, IP addresses, and usage logs
• Inventory data, project data, and task records entered into the platform
• WhatsApp messages exchanged with the AI assistant (for service delivery)
• Any additional information you voluntarily provide through our contact forms

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide, maintain, and improve the PLETORIS platform and services
• To authenticate your identity and manage your account access
• To process and respond to your queries, requests, and support tickets
• To send service-related communications (e.g., OTP codes, system notifications)
• To facilitate AI-assisted operations through WhatsApp connectivity — we use your data only for operational assistance and do not share personal data, conversation contents, or uploaded content with AI providers for the purpose of training or improving their models.
• To generate audit trails and activity logs for accountability and compliance
• To analyse usage patterns and improve the user experience

4. Legal Basis and Consent

Under the PDPA, we collect and process your personal data based on your consent, which is obtained when you sign up for our platform or submit information through our contact forms. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide certain services to you.

5. Data Storage and Security

Your data is stored securely using encrypted databases with access controls. We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, regular security audits, and secure authentication protocols. All data is processed in compliance with PDPA requirements. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Disclosure to Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers (for data storage and computing)
• Communication service providers (e.g., WhatsApp Business API, Twilio for OTP delivery)
• Analytics tools (for understanding platform usage patterns)

All third-party providers are contractually bound to protect your data and may only use it for the specific services they provide to us.

Important: We do not share personal data, conversation contents, or uploaded content with AI model providers for the purpose of training, improving, or fine‑tuning their models. When AI services are used to provide operational assistance (for example, AI‑assisted features via WhatsApp), any access by AI or third‑party providers is limited strictly to delivering that service under contractual restrictions; such data is processed only to fulfil the requested service and is not retained or used to improve external models unless you explicitly opt in and give clear consent.

7. Your Rights Under PDPA

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Withdraw consent for data collection and processing
• Request information about how your data has been used or disclosed in the past year

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how users interact with our platform. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through the platform or via email. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at: